As the internet helped to disintermediate many industries, might large language models such as ChatGPT ‘disintermediate’ the voice of governments and public sectors? And if so, what might that mean for the work done in governments around communications, service design and behavioural insights? Disintermediation from the internet, disintermediation from generative AI? Seeing to the heart… Continue reading LLMs and the disintermediation of the voice of government