Month: October 2013

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] How can you ensure consistent and good service across multiple organisations with different agendas and differing ways of engaging with stakeholders? How can you set the preconditions for good service when there are very different expectations of what the ‘service’ is? According… Continue reading Business and government interactions – prototyping a way to ensure better service

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] Can you really understand a problem if you have no experience with it? And can you really fix a problem if you don’t understand it? The public sector plays a key role in the business environment, and sometimes that includes the generation… Continue reading Business and government interactions – prototyping a way to better work with business in fixing problems

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] How do you best access the experiences and the expertise that exists in the Australian community on any one issue? The public sector has to engage with stakeholders and consult on a huge range of issues, some of which are significantly different… Continue reading Business and government interactions – prototyping a way to better engage with businesses

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] Have you ever felt like you needed to be an expert at something before you’d even know the right questions to ask? According to our research, this is how many people working in business feel when they are trying to navigate government… Continue reading Business and government interactions – prototyping a way to better help businesses find answers

In a world that seems to be changing all the time, how do you keep across everything that is relevant to how your work is changing? This is the key question we are trying to explore through our prototyping of a platform for ‘Emerging Issues Detection’ as part of the business and government interactions project. We… Continue reading Business and government interactions – prototyping a way to better detect emerging issues

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] On Thursday 10 October, DesignGov hosted a cross-agency breakfast meeting of public servants to hear from Megan Mathias, Director of Kafka Brigade UK, about co-designing for impact and dealing with ‘bureaucratic dysfunction’. DesignGov has partnered with the Australian Centre for Social Innovation (TACSI) and the… Continue reading The Kafka Brigade – getting insight into bureaucratic dysfunction