Developing a problem solving primer

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] What is central to effective problem solving? What should be remembered and applied when prioritising and addressing problems and difficult situations? For Patricia Kelly, Deputy Secretary at the Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education, it includes “to start… Continue reading Developing a problem solving primer

Business and government: A proposed framework for improving interactions and our prototyping approach

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] As noted by my CEO Jane Treadwell, over the next few days we will take a look at each of the proposed ‘concept areas’ that we are seeking to prototype with our colleagues across the APS, and with other interested partners. But… Continue reading Business and government: A proposed framework for improving interactions and our prototyping approach