There are two sides to every interaction

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] Are you in the public sector and have interactions with business as part of your job? Would you like to share your experiences with us at DesignGov to help us understand the public sector side of business/government interactions? Members of our team… Continue reading There are two sides to every interaction

Who, what, where? Navigating government as a business

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] If you are in business and you have a problem or an issue or even just a simple question about a government process, where do you start? For a lot of people (including those who work in the public sector) the answer… Continue reading Who, what, where? Navigating government as a business

Register for GovCamp 2013

[Originally published on the Australian Government Public Sector Innovation Network under a Creative Commons 3.0 BY AU licence] Do you want to meet and mix with over 100 other people interested in the public sector doing things better? Do you want to hear from leaders and expert practitioners and thinkers about innovation and change in the public… Continue reading Register for GovCamp 2013

Event – Towards a Unified Theory of Shiny New Things

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] Have you got ideas about how design, innovation, behavioural economics, foresighting, horizon scanning, policy visualisation and the many other tools and approaches available to public servants might fit together? Do you use one or more of these approaches and want to have… Continue reading Event – Towards a Unified Theory of Shiny New Things

Consultation or nonsultation? Engagement with stakeholders by the APS

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] Does the public sector engage in real consultation with business or does it undertake ‘nonsultation’? What do you think of the current state of consultation processes used by the Australian Public Service?  Very effective  Quite effective  Mixed/varied  Of limited effectiveness  Not effective… Continue reading Consultation or nonsultation? Engagement with stakeholders by the APS

Experiences of DesignGov as a government start-up – being innovative vs being right

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] Have you ever heard the phrase ‘desk-bound perfectionism’? Early on in DesignGov’s discussions with stakeholders, this phrase was used by one stakeholder to describe the mindset of many public servants in the Australian Public Service. It refers to a tendency to keep… Continue reading Experiences of DesignGov as a government start-up – being innovative vs being right

Personas and pathways – embedding the ‘user’ in delivery

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] Problem statement How do you design services, programs, practices and policies for large groups of people, most of whom you are unlikely to ever (or be able to) meet? Status Quo The traditional strategies are to conduct research about the population that… Continue reading Personas and pathways – embedding the ‘user’ in delivery

Anatomy of a nudge – Applying behavioural insights

[Originally published on Australian Government DesignGov under a Creative Commons 3.0 BY AU licence] The work of the public sector revolves heavily around behaviour – whether it be about ensuring compliance with laws or encouraging healthy living or safer habits. How can the public sector use insights from behavioural economics (and other fields) to help ‘nudge’… Continue reading Anatomy of a nudge – Applying behavioural insights